EIDO Systems International - PDF generation failing for all content – Incident details

The corrupt acknowledgements file has been replaced and has resolved the issue.

Replication has been reactivated, and we are continuing to investigate why the acknowledgements file continues to cause problems.

We have identified the issue as being caused by a corrupt acknowledgements file.

We're restoring a known-good backup version.

We have rolled back the problematic Australian instance, and have reindexed and run a consistency check on the admin database but this has not resolved the issue.

We're continuing to investigate possible causes for this failure.

We are running a consistency check on the Ireland server which will mean it will be unavailable for around 30-40 mins