Inform admin processes hanging

Resolved

Major outage

Started over 3 years agoFebruary 02, 2023Lasted about 2 hoursFebruary 02, 202311:07:37 AM12:55:45 PMUTC

Affected

Inform

Inform Admin

Updates

Resolved
February 02, 2023 at 12:55:45 PMUTC
Resolved
February 02, 2023 at 12:55:45 PMUTC
No further issues have been identified.
Monitoring
February 02, 2023 at 11:21:02 AMUTC
Monitoring
February 02, 2023 at 11:21:02 AMUTC
The restart and reindex seems to have resolved, but we will continue to monitor the system.
Identified
February 02, 2023 at 11:08:06 AMUTC
Identified
February 02, 2023 at 11:08:06 AMUTC
Taking the system down for a restart and reindex now.
Investigating
February 02, 2023 at 11:07:37 AMUTC
Investigating
February 02, 2023 at 11:07:37 AMUTC
We are currently investigating this incident.

EIDO Systems International - Inform admin processes hanging – Incident details