EIDO Systems International - Notice history

All systems operational

Educate - Operational

100% - uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

Notice history

Feb 2023

Scheduled maintenance
  • Completed
    February 03, 2023 at 1:22:11 PM
    Completed
    February 03, 2023 at 1:22:11 PM

    Maintenance has finally completed successfully.

  • Update
    February 03, 2023 at 12:38:46 PM
    In progress
    February 03, 2023 at 12:38:46 PM

    Maintenance is still in progress.

  • Update
    February 03, 2023 at 11:57:44 AM
    In progress
    February 03, 2023 at 11:57:44 AM

    Maintenance is still underway

  • In progress
    February 03, 2023 at 11:30:24 AM
    In progress
    February 03, 2023 at 11:30:24 AM

    Maintenance is now in progress

  • Planned
    February 03, 2023 at 11:30:23 AM
    Planned
    February 03, 2023 at 11:30:23 AM

    We are planning a maintenance for that time.

Scheduled maintenance
  • Completed
    February 02, 2023 at 7:59:59 PM
    Completed
    February 02, 2023 at 7:59:59 PM

    Maintenance has completed successfully

  • In progress
    February 02, 2023 at 7:30:00 PM
    In progress
    February 02, 2023 at 7:30:00 PM

    Maintenance is now in progress

  • Planned
    February 02, 2023 at 7:29:59 PM
    Planned
    February 02, 2023 at 7:29:59 PM

    We are planning a maintenance for that time.

Inform - Inform Admin isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Inform - Inform Admin is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Inform - Inform Admin cannot be accessed at the moment. This incident was created by an automated monitoring service.

Inform admin processes hanging
  • Resolved
    Resolved

    No further issues have been identified.

  • Monitoring
    Monitoring

    The restart and reindex seems to have resolved, but we will continue to monitor the system.

  • Identified
    Identified

    Taking the system down for a restart and reindex now.

  • Investigating
    Investigating

    We are currently investigating this incident.

Scheduled maintenance
  • Completed
    February 01, 2023 at 3:03:45 PM
    Completed
    February 01, 2023 at 3:03:45 PM

    Maintenance has completed successfully

  • In progress
    February 01, 2023 at 2:33:46 PM
    In progress
    February 01, 2023 at 2:33:46 PM

    Maintenance is now in progress

  • Planned
    February 01, 2023 at 2:33:45 PM
    Planned
    February 01, 2023 at 2:33:45 PM

    We are planning a maintenance for that time.

Jan 2023

Inform - Inform Admin isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Inform - Inform Admin is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Inform - Inform Admin cannot be accessed at the moment. This incident was created by an automated monitoring service.

Inform - Inform Admin isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Inform - Inform Admin is now operational! This update was created by an automated monitoring service.

  • Identified
    Identified

    Replication occurred while a long-running task was executing, the system is currently restarting the database.

  • Investigating
    Investigating

    Inform - Inform Admin cannot be accessed at the moment. This incident was created by an automated monitoring service.

Scheduled maintenance
  • Completed
    January 20, 2023 at 6:29:40 PM
    Completed
    January 20, 2023 at 6:29:40 PM

    Maintenance has completed successfully

  • In progress
    January 20, 2023 at 5:59:41 PM
    In progress
    January 20, 2023 at 5:59:41 PM

    Maintenance is now in progress

  • Planned
    January 20, 2023 at 5:59:40 PM
    Planned
    January 20, 2023 at 5:59:40 PM

    We are planning a maintenance for that time.

Scheduled maintenance
  • Completed
    January 18, 2023 at 7:30:00 PM
    Completed
    January 18, 2023 at 7:30:00 PM

    Maintenance has completed successfully

  • In progress
    January 18, 2023 at 7:00:01 PM
    In progress
    January 18, 2023 at 7:00:01 PM

    Maintenance is now in progress

  • Planned
    January 18, 2023 at 7:00:00 PM
    Planned
    January 18, 2023 at 7:00:00 PM

    Minor change to ensure that the admin server being down does not cause the blank survey issue highlighted in the incident earlier today.

Regression introduced in latest changes
  • Resolved
    Resolved

    The issues have been resolved, and we're running a replication on both customer instances now to deploy the changes to customer-facing servers.

  • Monitoring
    Monitoring

    We identified a couple of issues in last night's rollout which have now been resolved:

    • XML "bunching" where white-space was being truncated
    • Blank survey presented to all customers on login

    We've now completed the hotfix and the admin server is once again functional. Apologies for the inconvenience.

  • Investigating
    Investigating

    We're running an emergency restore after a regression was introduced in last night's upgrade rollout.

Dec 2022

Inform - London Server isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Inform - London Server is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Inform - London Server cannot be accessed at the moment. This incident was created by an automated monitoring service.

Consent Suite Maintenance
  • Completed
    December 15, 2022 at 9:00:00 PM
    Completed
    December 15, 2022 at 9:00:00 PM

    Maintenance has completed successfully

  • In progress
    December 15, 2022 at 6:00:01 PM
    In progress
    December 15, 2022 at 6:00:01 PM

    Maintenance is now in progress

  • Planned
    December 15, 2022 at 6:00:00 PM
    Planned
    December 15, 2022 at 6:00:00 PM

    We are planning for a scheduled maintenance during that time.

Inform - London Server isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Inform - London Server is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Inform - London Server cannot be accessed at the moment. This incident was created by an automated monitoring service.

Inform - London Server isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Inform - London Server is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Inform - London Server cannot be accessed at the moment. This incident was created by an automated monitoring service.

Inform - London Server isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Inform - London Server is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Inform - London Server cannot be accessed at the moment. This incident was created by an automated monitoring service.

Dec 2022 to Feb 2023

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